Shipping & Returns
Shipping & Returns
We want your R36S Retro experience to be effortless from checkout to doorstep — and beyond. Below is everything you need to know about how we ship your order and how returns work if something isn’t quite right.
Shipping
Free Worldwide Shipping
Every order ships free of charge, anywhere in the world. No minimum spend, no hidden fees at checkout.
Order Processing
Orders are processed and dispatched within 24 hours of purchase (excluding weekends and public holidays). The moment your order leaves our warehouse, we’ll email you a tracking number so you can follow it every step of the way.
Delivery Times
| Destination | Standard Delivery | Expedited |
|---|---|---|
| United States | 5–9 business days | 2–4 business days |
| Canada & United Kingdom | 7–12 business days | 4–7 business days |
| Europe & Australia | 8–14 business days | 5–8 business days |
| Rest of World | 10–20 business days | Varies by region |
Expedited shipping options are available at checkout for an additional cost. Delivery windows are estimates and may vary during peak seasons or due to customs processing.
Order Tracking
As soon as your order ships, you’ll receive a confirmation email with a tracking link. If you haven’t received tracking information within 3 business days of ordering, please contact us at support@r36sretro.com.
Customs & Import Duties
For international orders, any import duties or taxes levied by your local customs authority are the responsibility of the recipient. These charges are not included in your order total.
Returns & Refunds
30-Day Money-Back Guarantee
We stand behind every R36S console. If you’re not completely satisfied, you can return your order within 30 days of delivery for a full refund — no questions asked.
Our Return Promise
- Free return shipping — we cover the cost of sending it back.
- No restocking fees — you get 100% of your money back.
- Fast refunds — processed within 5–10 business days of receiving your return.
How to Start a Return
- Email support@r36sretro.com with your order number and reason for return.
- We’ll reply within 24 hours with a prepaid return label and simple instructions.
- Pack the item in its original packaging and drop it off with the carrier.
- Once we receive and inspect it, your refund is issued to your original payment method.
To be eligible, items must be returned in their original condition with all included accessories.
12-Month Warranty
Beyond the return window, every R36S is protected by a 12-month warranty covering manufacturing defects. If your console develops a fault through normal use, we’ll repair or replace it free of charge. The warranty does not cover accidental physical damage, water damage, or unauthorized modifications.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with a photo, and we’ll make it right immediately — at no cost to you.
Still Have Questions?
Our support team is here to help. Reach us any time at support@r36sretro.com and we’ll get back to you within 24 hours.